Learn about ordering with fernando-pensato.us

  • Privacy
  • Returns and Exchanges
  • Sales Tax
  • Shipping

How To Order


Pensato USA respects the privacy of our customers. No information you enter on our website will be shared with outside companies or mailing lists unless you agree to it. All personal information you enter in our database is kept for the purpose of allowing you to check your account status, and for our own internal mailing list so that you may receive notifications about your account or special promotions that Pensato USA is offering.


Pensato USA's website features cookie technology. A cookie is a small file that is placed on your computer so that while you are logged into the site, you can save different items in your shopping cart. The cookie expires once you have left the site or closed your browser.
Note: Your shopping cart items will not be saved unless you are logged in.


All credit card transactions are handled using SSL (Secure Socket Layers) and Thawte to guarantee the security of your personal information. To check if you are on a secure site, make sure that the URL in the address bar starts with https://www.fernando-pensato.us, this will be the case at the time of checkout to protect your personal information.

Returns and Exchanges

All merchandise is guaranteed and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours via our contact form and mentioning in the subject your order number. No returns will be accepted without an email approval from our end. Once claim is received and accepted by Pensato USA, we will automatically reship merchandise or refund the unconsumed items. Please keep all packaging intact for any returns.

Specific Case for Caviar Orders: We stand behind our products and will refund or replace if product arrives damaged due to delay. Returns are not accepted due to the perishable nature of the product.


3580 West Prospect Road
Ft. Lauderdale, FL 33309


Sales Tax

All Pensato USA goods are tax-free.

Shipping Charges

Ordered products are shipped via FedEx Ground or FedEx Overnight from $10 per shipping address.

Delivery Requirements

We cannot deliver to P.O. boxes under any circumstances.

FedEx requires a signature for all deliveries and will not leave a package without one.

Orders placed before 13:00 EST are shipped same day. All orders received after 13:00 EST will be processed the next business day. Changes or cancellations to orders must be placed at least 2 days in advance of the receipt date, and may be made only by email.

**Specific Case** : All Caviar Orders must be placed between Monday to Wednesday before 1PM EST to be processed for next day delivery. All orders received after 1PM EST on a Wednesday will be processed the following Monday. 

Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

About Your Order

You must supply a daytime phone number to insure that Federal Express and Pensato USA can make the delivery. 

You will be informed of any delay in completing your order. Out-of-stock items may be substituted with items of equal or greater value.

All dry goods are shipped using FedEx Ground, while perishable products are shipped via FedEx Overnight.

Payment Methods

Pensato USA only accepts credit cards, Apple Pay and PayPal as methods of payment.

Contact Info

Email: Contact Form

We welcome any comments, suggestions or product information requests via any of the following means: 

C/O Paige Storman
310 46th Ave N
St. Petersburg FL 33703
United States